Ask a Gallery Owner | Who is Responsible for the Cost of Shipping Crates?

Hi Jason,

Again thank you for a fabulous session; great information, which really gave us a clear path to follow if we want to be in galleries. It’s exactly what I needed to gain some confidence.

I do have a question for you since you told us to feel free to stay in touch and ask questions if/as they arose. So my dilemma is with XXXXXX Gallery in Idaho. They hosted [a] show this year and sold my painting that now needs to be shipped to the collector. The gallery is going to use my Airfloat system box to do that; thus, I won’t be getting it back unless I come up with a better solution. There is no information in their prospectus that says I am responsible for shipping to the purchaser (though, that is often the case) so I am wondering what the usual protocol is in this situation. The Airfloat boxes are great and not cheap. I like to get multiple uses out of them. The painting was not priced so that my profits allow for swallowing that cost. Too bad I did not take your seminar before I entered that show or I would have priced it very differently. It even won an award!!!! Any suggestions on how to handle this, and not offend anyone . . .especially the gallery. . . . would be greatly appreciated.

Second question. There are two galleries who want to carry my work. The good news and the bad news is that all the work I would want them to carry is at shows, going to shows, or sold. I do not have 20-40 paintings lying around my studio to offer up. These are good galleries and a good fit for me, and I did not even have to show up with my portfolio. They saw my work at the Governor’s Invitational and approached me about representation. I don’t want to wait too long to walk through their doors with paintings in hand. Do I offer them what I have with a promise of more ASAP, or wait until I have painted the suggested number and then make the appointment to see them?

Thank you so much for your time.

Teri G.

Thanks Teri,

The situation you describe with the Airfloat sounds typical. Galleries assume that if they receive art in a box, they can use that same box to ship the piece should it sell. I did have one artist who came up with a decent solution. He would tell the gallery that he was going to ship in an Airfloat, but that he would issue a call tag as soon as they had the piece unpacked so he could have it returned; the return shipping cost being far less than the cost of a new Airfloat.

Do you have to use Airfloat? We use much less expensive boxes and don’t have problems with damage. This alleviates the problem and the expense. Watch this video for information on how we ship paintings.

Second answer: Strike while the iron is hot. You are better getting galleries limited images so that your foot is solidly in the door than waiting for a larger body of work to come together. Let them know your work is in demand but you will prioritize them and get the additional art ASAP.


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About the Author: Jason Horejs

Jason Horejs is the Owner of Xanadu Gallery, author of best selling books "Starving" to Successful & How to Sell Art , publisher of, and founder of ARTsala. Jason has helped thousands of artists prepare themselves to more effectively market their work, build relationships with galleries and collectors, and turn their artistic passion into a viable business. Connect with Jason on Facebook

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