Introducing Yourself to New Clients

I’ve observed that many artists, even those who have been selling their art for years, can sometimes find the process of meeting a new client a bit awkward. The first few moments when you are meeting someone new at an art show or a gallery opening are important – you want to get off on the right foot. The importance of this moment can put a little pressure on you, and sometimes instead of getting off on that right foot, you end up putting that foot right in your mouth! Or worse, I’ve seen many artists and salespeople who don’t make any introduction at all. Instead they say something like “Hi, let me know if you have any questions.”

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Share Your Experiences!

How do you introduce yourself to your potential clients? What works best for you? What mistakes have you made when meeting new people? Share your thoughts and experiences in the comments below.

 

About the Author: Jason Horejs

Jason Horejs is the Owner of Xanadu Gallery, author of best selling books "Starving" to Successful & How to Sell Art , publisher of reddotblog.com, and founder of the Art Business Academy. Jason has helped thousands of artists prepare themselves to more effectively market their work, build relationships with galleries and collectors, and turn their artistic passion into a viable business.

20 Comments

  1. Good suggestions for an artist who rarely meets non-artists looking at their work. Probably works meeting gallery owners too, knowing how to talk about our work in a simple way. “Hi I’m D DeLong. I paint large scale abstract paintings on wood that I create from my drawings and photographs.”

  2. I definitely have blown this several times. From what you said, Jason, I need to forget about being afraid of the new client and simply be interested in them as a person or people. It took me a few years to develop that with students ( college aged) although I knew that I knew more than they knew and certainly had years more experience, which helped. In my better moments I apply that same logic… that at the very least I am truly experienced in the use of paper and applying the elements of artistic process to share that with the new client regardless of how much experience they may have in the same medium. Infact, that can become an opportunity to share! However, generally the new client is an art-lover who is curious and that’s where I will keep my focus. Fortunately there are more opportunities coming up to meet new clients where I can practice the understanding that I can be of help, get to know them somewhat , and enjoy the interaction. I liked one suggestion I read on one of the comments to your blog, have a piece of chocolate(these days individually wrapped) ready to offer the person gazing at your work! That will break the ice!

  3. Jason,

    Thank you for continuing to support the artists of the world – teaching and support are appreciated. That said, memory and names, names, names. I used to be good at this. My introductions are prompt and welcoming. I DO ask if they have been here before as I have now done enough events, I can’t remember every face……… The intro includes my watercolor background and interests; my Plein Air Events (many have never heard the term – so that becomes a talking point) my textured process and now it is starting to include my new endeavors into other water soluble mediums (oil & acrylic.) The process doesn’t take long – I try to learn about them a bit and then let them look. IF another arrives I excuse my self and repeat. Checking back in with each. I do keep a one page bio available it they wish to read more. Have my newsletter available to pick up to learn even more. I enjoy the studio open houses and the direct interaction with collectors – new and old. I endeavor to hold one a month at this time. This also encourages me to have painted “new paintings” for each event. Re arranging the paintings for a fresh look as well. Thank you again.

  4. When I started my career years ago, at an outdoor art show, I remember noticing this artist who was so good at selling her art.

    I learned all the tricks by watching her! She was well dressed to attract clientele who would recognize themselves in her, she was wearing a fancy hat so that she would stand out. She would walk confidently toward people who stopped in front of her art and said: “Hello, I am the artist!”.

    Giving a short elevator pitch is a good moment to do so right after. My favourite question that make us dive immediately into warm and personal territory is “tell me what it is in this painting that peaked your attention”.
    Selling is about relationships. People buy art because they like it but also because they love the artist! So we have to be there and come out of our shy and insecure shells. It’s much more fun that way also!

    Good point on the names, I am still terrible at that!

  5. Hi Jason: I do this when I am having a solo show, but usually I am a participant in juried group shows, either in the community or in galleries. How and when do you recommend an introduction in that case?

    1. Very similar – as people are coming into the space around your artwork, be bold, strike a smile and introduce yourself. Don’t worry about how other artists are greeting or not greeting, our job is to create a great experience for everyone encountering your artwork.

  6. Hi Jason,
    I think this question might be somewhat related.
    I post my artwork on Instagram regularly. Someone I know stated they liked a piece they saw and inquired about the price. I private messaged him back with the price and a little information about it but haven’t heard back from him. Maybe it was out of his price range? How shall I follow up? Do I?
    Thanks.

  7. One of the weird things about art shows is that people tend to walk by the booth in a herd, peering in, but rarely stopping. I try to make eye contact and say hello but they are moving along with the crowd. Art shows have become a mere free entertainment, and opportunity to buy food from food trucks! I see very little or no selling of fine art. I do like having people to my studio in my house. Even if few people come, at least there is an opportunity to talk.

    1. And the “hallways of booths” layout used by most shows doesn’t help! I love when shows have a more organic layout, so people wander, mingle, stop — instead of just cruising down the highway!

  8. I have a conundrum. I will walk away from my booth at a show for a few moments. I come back and see several people in my small booth, Literally as soon as they seen me return to my business table (adjacent to the booth), they leave! Is it my effervescent personality or their fear of the hard sell?

  9. Hi Jason, that’s good advice. I used to do art shows in New York, and the number of people coming past my booth was daunting. I sometimes got lazy and just stood around. Nice to hear the basics of building the relationship between me and those interested in my work.

  10. Thank you again for great tips and reminders of things that should be obvious but not always are. I’m just starting out on the presenting and selling end and all suggestions help.

  11. I wish more gallery owners were as friendly as you! I have walked into too many galleries where once the owner learns that I’m an artist, they quickly lose interest because they don’t think a sale is going to happen (and that I may want to show my work there)…it really astounds me how they act sometimes…

    @karenross4 on IG

  12. Hi, I stopp”ed doing craft fairs and now only sell through galleries. It seemed no matter what I said when someone came into my booth, I could chase them away. I ended doing fairs with “Hi, let me know if you have any questions”, after trying so many other things. It almost became a joke or game of how fast I could chase someone away once I said something to them.

  13. All true in my experience when I was running the eccentric garden gallery in VT back in the day. My biggest strength was my ability to remember names. My most common mistake was forgetting that I’d already met certain customers and I’d be embarrassed after I gave the introductory pitch over again to them. It was usually when they came dressed in different clothing or accompanied by a different person than when I first met them.

  14. Each encounter with a potential client seems to be a new little dance. A shopper can shy, too! At art fairs, I will buzz past the displays without entering the booths, just to see if anything is of particular interest. I have to be quite motivated in order to enter the booth–I just want to look more carefully, not chat or be subject to a “hard sell”. It’s important to develop sensitivity about reading people. Extroverts look forward to the chat and will be eager for more information. Introverts want to look quietly and think first. If you read a client incorrectly, you will feel as if you chased them away, wondering what went wrong!

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